PAIA Manual
Promotion of Access to Information Act Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
Auto.co.za (Pty) Ltd
Registration Number: [Insert Company Reg Number]
Date of Compilation: 2026
Latest Update: 2026
Introduction
This manual provides an outline of the types of records held by Auto.co.za (Pty) Ltd, and the procedures to follow in requesting access to such records in accordance with PAIA and POPIA. Auto.co.za is an AI-powered car marketplace that facilitates car listings, dealer services, and buyer-seller interactions across South Africa.
Company Contact Details
Company Name
Auto.co.za (Pty) Ltd
Registration Number
[Insert Number]
Physical Address
[Insert Office Address]
Postal Address
[Insert Postal Address]
Telephone Number
0800 000 123
Email Address
Website
The Acts
This manual is compiled in accordance with:
- The Promotion of Access to Information Act, 2 of 2000 (PAIA)
- The Protection of Personal Information Act, 4 of 2013 (POPIA)
Guide on How to Use PAIA
A guide to using the PAIA Act is available from the Information Regulator of South Africa:
Contact the Regulator At:
Website: https://www.inforegulator.org.za
Email: PAIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Types of Records Available
Auto.co.za holds the following categories of records:
Voluntary Disclosure (Available Without Request)
- Company information published on our website
- Marketing materials and blog content
- Terms & Conditions, Privacy Policy, Cookie Policy
Available on Request (PAIA Application Required)
- Financial and tax records
- Employee contracts and records
- Customer, dealer, and user registration records
- Supplier and vendor agreements
- Website logs, user analytics, and traffic reports
- Internal policies (e.g., Cybersecurity, Data Protection)
Subject to Legal Confidentiality or Exemption
- Trade secrets, AI algorithm architecture
- Legal correspondence and disputes
- Intellectual property details
- Third-party proprietary agreements
Request Procedure
To access records, submit a written request to the Information Officer using Form 2 (from PAIA Regulations), including:
- Full name and contact details
- The record(s) requested and how you wish to access them
- The reason for the request (optional but recommended)
Submit to:
📧 io@auto.co.za
📬 Auto.co.za (Pty) Ltd, [Insert Address]
Fees
- A request fee of R140.00 may apply before processing.
- Additional fees may be charged for reproduction, searching, or delivery of records.
You will be notified of applicable fees before the request is processed.
Grounds for Refusal
We may legally refuse access to records under the following conditions:
- Information is legally privileged (attorney-client)
- Information relates to third-party privacy
- Information constitutes a trade secret
- Disclosure poses a security, commercial, or financial risk
- Data is protected under POPIA
POPIA Compliance and Data Subject Rights
Auto.co.za is fully POPIA-compliant. As a data subject, you have the right to:
- Request access to your personal information
- Correct or delete inaccurate personal information
- Object to data processing for direct marketing
- Withdraw consent (if applicable)
- Lodge a complaint with the Information Regulator
Information Available Internally
Internally maintained records include:
- CRM and communications logs
- Website usage analytics
- Backup and system logs
- AI training datasets (anonymised)
Manual Availability
This PAIA Manual is available:
- On our website at https://www.auto.co.za/legal/paia-manual
- In hard copy at our head office upon request
- Via email (PDF format) upon written request
Version Control
VersionDateDescription1.02026Initial release