Support & Help Centre
We're Here to Help – Anytime, Anywhere.
Welcome to the Auto.co.za Support Hub — your one-stop destination for resolving issues, answering questions, and getting assistance with all things related to buying, selling, or managing cars on our platform.
🔧 Quick Help Topics
Browse our most requested help topics below
🚗 Selling a Car
- How to list your car using voice or photos
- Understanding our AI valuation tool
- How to edit or delete your listing
- Boosting your car ad for more visibility
🛒 Buying a Car
- Using filters to find the right car
- Requesting a WhatsApp callback from sellers
- How Smart Match™ works
- What to check before making a purchase
🏢 For Dealers
- Dealer sign-up and verification
- Uploading listings via feed (CSV/XML)
- Using the Dealer Dashboard
- Promoting stock with AI ad automation
💰 Payments & Pricing
- Free vs premium listing options
- Payment methods for ad boosts
- Refunds and billing FAQs
🛡 Trust & Safety
- Avoiding scams and fake listings
- How we verify sellers and dealers
- Understanding trust scores
- Reporting suspicious activity
📞 Need Personal Assistance?
We're just a message or call away
☎️ Phone Support
Speak directly with our team
0800 000 123
(Mon–Fri, 9am–5pm)
💬 WhatsApp Chat
Quick chat support
Chat with Support on any page
🧠 AI Assistant
24/7 instant answers
AI Help Bot in bottom right corner
🧾 Help with Documents & Verification
Need help uploading proof of ownership or FSP registration?